Direct and implement the loss control multiline operations for the organization. This position will be responsible for profit results and ensuring profit goals are met, through effective servicing and risk improvement of customers and classes of business. In addition, this position will maintain the quality control policies per loss control standards and exercise broad discretion and judgment based on loss control guidelines. RESPONSIBILITIES/TASKS: * Align and support Loss Control activities to help the organization and enterprise achieve established goals within multiline operations. * Direct loss control policy/procedures and monitor compliance. * Responsible for the loss control audit process. Evaluates the quality of work and adherence to corporate standards. * Direct loss control activities including: customer satisfaction, quality control process (file reviews), achievement of department and organizational goals and targets, and promoting overall business growth. * Oversee compliance and ensure jurisdictional issues are met or corrected. * Provide expert consultation to staff members regarding specific account service and risk acceptability issues. * Partner with leadership from business development, claims and underwriting to address individual account issues and direction of the Company to meet goals. Intervene to correct issues affecting customer satisfaction or those affecting profitability. * Oversee the development, maintenance and implementation of department workflows and procedural issues to manage the effective flow of business. Direct appropriate resources to achieve goals. * Provide vision, leadership, planning, project coordination and management for the development of a cost-effective department. * Represent company in community and industry, programs and conferences. * Participate in the development of programs as a strategic partner that supports the Company plan. * Participate in development of annual departmental budget, monitor budget and identify budget discrepancies. Research cause and make recommendations. * Responsibility for balancing workload to optimize the effectiveness of the department. DIRECTION EXERCISED: Directly supervises exempt and non-exempt staff in accordance with company policies and applicable Federal and State Laws. Responsibilities include but are not limited to effectively interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; supporting and encouraging the engagement process. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. EMPLOYMENT QUALIFICATIONS: EDUCATION: Bachelor's degree in occupational/industrial safety or related field required. Master's preferred. Continuous learning required, as defined by the Company's learning philosophy. Certification, or progress toward, highly preferred and encouraged. EXPERIENCE: Ten years of progressive responsibility in a loss control environment with demonstrated technical knowledge which provides the necessary skills, knowledge and abilities. Five years management or supervisory experience in a related field required. Experience within the workers compensation and multiline insurance industry highly preferred. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: * Extensive knowledge of loss control techniques including knowledge of occupational classification codes, loss ratios, claims histories, territory and workload management, and key loss control disciplines such as ergonomics, machine guarding and environmental health. * Knowledge of insurance operations including state jurisdictional requirements. * Excellent analytical, organizational and problem solving skills, and strong skills in managing ambiguous situations and issues. * Strong presentation skills are required to address